How-To Fix Error Messages

Error Writing to Database


1. Remove any emojis (smiley faces) in text submission.

2. Clear the cache on your browsers.

Browser and Operating System Recommendations

(Click the linked title to access LCU's For recommended browser and OS options)

error messages.png

Clear the cache in your

Recommended Browsers


  1. From the History menu, select Clear Recent History.

    If the menu bar is hidden, press Alt to make it visible.

  2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.

  3. Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.

  4. Click Clear Now.

  5. Exit/quit all browser windows and re-open the browser.



  1. In the browser bar, enter:chrome://settings/clearBrowserData

  2. At the top of the "Clear browsing data" window, click Advanced.

  3. Select the following:

    • Browsing history

    • Download history

    • Cookies and other site data

    • Cached images and files

    From the "Time range" drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select All time.

  4. Click CLEAR DATA.

  5. Exit/quit all browser windows and re-open the browser.


Microsoft Edge

1. Go to the three-dot menu in                Microsoft Edge and select Settings        >Privacy & security

2. in the fly-out menu, click the button

    under Clear browsing data that            reads "Choose what to clear."

3. get rid of browsing history, cookies,

    cached data, stored form data,            saved tabs, media licenses, website      permissions, and stored passwords

4. click Manage Permissions and you        can delete things like sites you've          given permission to show pop-ups.


Internet Explorer is NOT supported!